How do I reserve my date?
Submit the Check Your Date form. Once we confirm availability, we'll send your agreement and a secure Square invoice. Your signed agreement and 50% nonrefundable retainer reserve your date.
When is my remaining balance due?
The remaining balance is due three days before your event.
What happens if the weather doesn't cooperate?
Safety comes first. If weather conditions make setup or operation unsafe or impractical, we'll work with you to move your reservation and retainer to another available date. Weather-related rescheduling is subject to availability.
What if I need to cancel or change my date?
Your 50% retainer is nonrefundable. With at least seven days' notice, you may transfer your reservation and retainer one time to another available date. Changes requested with less than seven days' notice will be handled on a case-by-case basis.
When will you set up and pick everything up?
We'll coordinate setup and pickup timing with you before your event based on your selected experience and event start time. Some experiences include approximately 24-hour use; your agreement will confirm the timing for your reservation.
What do I need to provide?
We'll confirm any site requirements for your selected experience before booking. For Backyard Cinema Night™, you'll choose the movie and provide access to your preferred streaming service, reliable Wi-Fi when streaming is required, and access to a standard electrical outlet.
Can I add extras after I reserve?
Absolutely. Depending on availability, you can personalize your celebration with options such as our Snow Cone Station, Churros Locos Bar, snack or candy displays, cooling, additional tables and chairs, décor, and other enhancements. Tell us what you're celebrating and we'll help you build the right experience.